EXPAND ALL COLLAPSE ALL
I preordered The Space Safe, when will it arrive?
What is The Space Safe?
The Space Safe is the only safe to have a large touch screen LCD display in the door. Equipped with and interior and exterior camera, making things secure and discreet has never been so easy. The best part is it doesn't look like a safe.
Is The Space Safe waterproof or fireproof?
The average fireproof safe last 60 minutes a fire, however, most people would never run into that fire to grab that safe.
Most fireproof safes use very thin (16-18 gauge) metal in the construction of the safe, which makes them easier to attack for a burglar. The metal is primarily used to hold the fire retardant material and can be easily punctured, cut, or sawed with simple hand tools.
The Space Safe is much much thicker than this. 😊
Android or iOS
How do I connect my safe to The Space App?
My safe screen is off and lights are all black; how do I wake up my safe?
Find my safe!
* Sold separately by Apple.
I setup my safe without connecting to WiFi; is there a way to connect to WiFi afterwards?
Is WiFi required?
How safe is it if I connect my Space Safe to WiFi?
In layman’s terms, just how secure is this? A 256 bit key will have 115,792,089,237,316,195,423,570,985,008,687,907,853,269,984, 665,640,564,039,457,584,007,913,129,639,936 (that’s 78 digits) possible combinations.
Simply put, it would take a supercomputer over a million years to crack the combination, making it virtually impossible to breach. If you still are afraid, please make sure you have a strong router and firewall for further lines of defense. If you want to go off the grid, just turn off your WiFi.
How strong is the WiFi adapter?
How do I know if I have a good connection to the WiFi?
My Space Safe is not showing any WiFi connection, what can I do?
- Move your router closer to your safe.
- If you cannot move your router closer to the safe we recommend adding a WiFi extender.
- If you do not want to install a WiFi extender, we recommend changing the placement of your safe.
What happens if my safe loses WiFi?
1 If a pin was incorrectly entered 3 times, or your safe’s accelerometer feels movement, lockdown mode will still engage.
Power and Battery
How is The Space Safe powered?
How do I know if The Space Safe power is connected?
What happens if the power goes out?
If the battery completely dies and power is not restored, you can use one of the 3 keys included with your safe for manual entry. The emergency override keyhole is located on the front door underneath the biometric fingerprint sensor.
If you lose your key and power still has not returned, you can connect your safe to an emergency backup battery which can be purchased online. Please make sure the backup battery you purchase has PD 3.0.
Your safe will keep all login credentials and notifications stored on your safe for up to one year if no power has been reestablished by then.
What kind of batteries does The Space Safe require?
Where can I see the battery level?
What is low power mode?
What are the 2 USB inputs inside the safe for?
Users and temporary users
How many users can I have per safe?
How do I remove a user?
I am not at home and I would like to unlock my safe for someone. Is there a way to do that?
I have sent a temporary pin and it expired, what do I do?
How many fingerprints can be stored on The Space Safe?
How can I delete a fingerprint?
How secure is the fingerprint reader?
Is there a specific way to read the fingerprint?
What do the halo colors on the fingerprint sensor mean and how do I turn them off?
- Red means the fingerprint was not accepted. Please try again.
- Blue means the sensor is ready for you to place your finger.
- Green means the fingerprint was successfully accepted.
The red light on the front door is always on. Is there a way to turn it off?
The red light was never on. Why is that?
Can I save the recordings from the camera?
Notifications, tamper detection, lockdown, security, forgotten pins, and lost keys.
How often will I receive notifications?
How does The Space Safe know if someone tampers with your safe?
If the accelerometers do not detect any movement, your screen will detect if it has been activated and will notify you if someone tampers with your device.
Accelerometers are used in a number of different devices you own including cellphones, cars, laptops, and more.
What is lockdown mode?
Lockdown can be enabled 3 ways:
- Remotely from the App.
- If someone enters a PIN code incorrectly 3 times.
- If the accelerometer feels heavy movement.
What if I lose my key and forget my PIN code?
If you require an additional key, one can be made for you for $50 and will take up to 6 weeks to cut and receive. Authentication will be made for your security prior to any key replacements.
Once a replacement key order has been placed, you will be notified with the estimated timeframe it will take. Keys will be processed in the order in which they are received and delivery dates provided by Safe are not guaranteed.
The Space Safe is not that heavy. I am afraid someone will pick it up and run off with it. What can I do?
Why can’t I remote open my Space Safe?
How often are over-the-air updates released?
How do I change the light underneath the unobtrusive handle?
Can I change the screen color of the safe’s LCD?
How do I view my unique serial number?
- Inside: Behind the door of your safe
- Outside: On the bottom right corner of the back of your safe
- On the screen; In the About screen under the Settings section.
What kind of warranty does your Space Safe have?
Is there a way to change the details of an order I placed?
What is the return policy?
Returns must be approved prior to sending back and they must come back with its complete packaging.
All return shipping fees will be paid for by the customer and returns are subject to acceptance.